Your information.
Handled with care.
This notice explains how information is handled when you visit our website or request commercial laundry equipment service.
Updated September 15, 2026
Information you provide
A service request includes your business or facility name, contact name, phone number, email address, service address, equipment details, reported problems, preferred visit times, and any repair authorization you select. You can also choose to upload equipment or data-plate photos.
Please keep photos focused on the equipment. Avoid including people, payment details, passwords, or unrelated documents. You can skip equipment photos and discuss those details with your technician.
How the information is used
Request information is used to review the work, contact you, discuss pricing and travel, arrange service, and maintain a record of your request. Submitted times remain requests until a technician confirms an appointment with you.
The website saves your request and sends a summary to Suds and Service and a receipt to the email address you provide. Photos are available through the private technician area rather than being attached to those emails.
Website and email providers
The website uses OpenAI Sites and Cloudflare for hosting, request storage, and equipment-photo storage. Resend processes service-request emails. Porkbun hosts the business email inbox, and Google Gmail may retain earlier business correspondence and notification copies. These providers process the information needed to supply those services under their own terms and privacy notices.
Website hosting and email systems may process technical information such as connection details, IP addresses, browser information, and delivery events. The request form stores a hashed IP address to help limit repeated submissions.
Cookies and messages
You do not need an account to request service. The site does not currently include advertising pixels or marketing analytics added by Suds and Service. Hosting and sign-in services may use cookies or similar technology to operate and secure the website.
Service emails concern your request. If you give permission to receive texts, a technician may text you directly about the request. Automated text notifications are not active. The request form does not subscribe you to marketing messages.
Access and retention
Request records and uploaded photos are kept in the website’s service records, with access restricted to the authorized technician account. Email copies are also held by the business and its email providers. The website does not automatically delete records after a set period.
Contact us if you want to ask about information associated with your request, correct it, or request deletion. We will review the request, verify the requester when needed, and explain any information that needs to be retained for service, business, or recordkeeping purposes.
Contact Suds and Service
Email service@sudsandservice.com or call 619-600-9484. Include your service-request reference if you have one.
If this notice changes, the updated date and notice will appear on this page.